We want to hear from you, whether you have a compliment, comment, concern or complaint. We aim to deliver the highest standards of care, treatment and compassion, and listening to you will help us improve the patient experience.
If something isn’t right, ask to speak to the person in charge. They may be able to sort out the problem straight away.
You can also speak to a member of the Patient Advice and Liaison Service (PALS) during office hours, or the site practitioner at evenings and weekends.
NHS Friends and Family Test
Your opinion and experience of our services is important to us. Our Friends and Family Test (FFT) gives you the opportunity to leave feedback on the care and treatment you received. The short survey is free, anonymous and can be completed online.
Share your feedback
You can follow what our Trust is up to and give us your feedback via our social media profiles on X @MTWnhs, Facebook @mymtwhealthcare and Instagram @mtw_nhs_trust.
Complaints
If you have raised a concern with the person in charge and are not satisfied with the outcome, please contact our Complaints team.
Bereavement survey
As a family member, partner, friend or carer of someone who has died while in our care, you may have feedback about the care and treatment they received.
Our aim is always to provide excellent end of life care for patients and for those important to them. Our bereavement survey is for you to share your experience of the care we gave.