Here at Maidstone and Tunbridge Wells NHS Trust, we pride ourselves on providing outstanding care, which is why we have developed our three year Patient Experience Strategy, which will introduce our Patient Experience objectives and discuss how they will be delivered.

Our strategy is committed to the delivery of patient centred care for all patients. Patients expect to experience exceptional care which meets both their physical and emotional needs. We know from feedback that there are many examples of excellent care and experience being delivered by our staff; however there are occasions where we know this is not the case for every patient every time.

Our strategy explores the ‘Patient Experience,’ what our patients and carers want, and what the Trust is striving to achieve. It sets out to improve, sustain and develop essential aspects of care and how we measure progress.
To produce our strategy, the Trust has involved patients, carers and partners across West Kent in setting our Patient Experience priorities, from which our Patient Experience objectives and delivery plans have been created.

Read our strategy now and find out how we are ‘Making It Personal’ as we improve the experience of our patients and carers.