We want to hear from you, whether you have a compliment, comment, concern or complaint. We aim to deliver the highest standards of care, treatment and compassion, and listening to you will help us improve the patient experience.
If something isn’t right, ask to speak to the person in charge. They may be able to sort out the problem straight away.
You can also speak to a member of the Patient Advice and Liaison Service (PALS) during office hours, or the site practitioner at evenings and weekends.
If you are not satisfied with the outcome, please contact our complaints team. You can find out more information in the Complaints and PALS Annual Report and Programme, 2017/18.
Alternatively you can follow what our Trust is up to and give us your feedback via our social media profiles on Twitter – @MTWnhs and Facebook – search for mymtwhealthcare.
NHS Friends & Family Test
Your opinion and experience of our services is important to us. You can rate the care or treatment you received and help us improve our services below:
Adult Inpatient areas / Postnatal / ED – www.oc-meridian.com/OCQ/u/MTWAS
Antenatal Clinic / Community – www.oc-meridian.com/OCQ/u/MTWAN
Childrens areas / Paeds ED / Treetops – www.oc-meridian.com/OCQ/u/MTWCH
Homebirth – www.oc-meridian.com/OCQ/u/MTWHB
Outpatient Clinics – www.oc-meridian.com/OCQ/u/MTWOC
Outpatient Departments including Radiology / fluro / nuc med / CT / X-ray – www.oc-meridian.com/OCQ/u/MTWOD