As a patient and under the General Data Protection Regulation you have the right to access your Healthcare Record held by Maidstone and Tunbridge Wells NHS Trust.

To access a Healthcare Record a request is required to the Subject Access Request (SAR) department; if you wish to make a request the following items are required to disclose the information:

1. Completed Subject Access Request for Healthcare Records
2. Documentation (if required) and Proof of identity (detailed in the Subject Access Request for Healthcare Records form)

Once the form, documentation (if required) and proof of identity have been received by the department you will get confirmation by post or email and the department will begin the process to obtain and copy the requested records.

While we make every effort to provide information to those who request it there are certain circumstances where this is not possible i.e. destruction. Should this effect your request we will endeavour to keep you informed.

Upon receipt of your completed request we aim to disclose your records to you within the maximum deadline of 30 days (if additional clarification is needed, the 30 day period does not start until that is received).

Please send the completed form, documentation (if required) and proof of ID either via email or post.

Subject Access Request contact information:

Telephone: 01892 638895
Email: mtw-tr.SAR@nhs.net
Address: Subject Access Request Department
Maidstone and Tunbridge Wells NHS Trust
32-24 Eldon Way
Paddock Wood
Kent
TN12 6BE

Health Records workshops and drop-in sessions

Workshops

The workshops are designed to provide a general guidance/overview of patient Healthcare records, clarity of administration errors that can affect patient care and the correct use of Allscripts to support this; to enable users to create, view, track and request Healthcare Records.

The training is for new staff to the Trust and anyone wishing a refresher involved in the administration and management of patient records, namely Admin and Clerical.

Space is limited and booking is required.

To book, please email the mtw-tr.healthrecords@nhs.net with “Health Records Workshop” in the subject field. We will email you back with your booking confirmation within 5 working days.

Please state the following details when emailing.  Failure to provide these details may delay the booking.

  • choice of preferred date
  • venue
  • full name
  • job role
  • department / unit
  • contact details i.e. extension number and email address

 

Dates available (further dates to be advised):

Date Time Venue
12th March 2019 09:30 – 10:30 Maidstone Academic Centre, Marie South
26th March 2019 14:00 – 15:00 Tunbridge Wells Education Centre, Lecture Room 2
1st April 2019 14.00-16.00 Maidstone Academic Centre, Alan Pentacost
29th April 2019 09.30-11.30 Tunbridge Wells Education Centre, Lecture Room 4

 

Drop-in sessions

The drop-in sessions will be available for users to ask questions regarding Healthcare Records or any training advise on Allscripts regarding tracking, volumes etc.

No booking required.

 

Date Time Venue
14th February 2019 15:30 – 16:00 Maidstone Academic Centre, Lecture Room
26th February 2019 10:30 – 11:00 Tunbridge Wells Education Centre, Lecture Room 3
12th March 2019 10:30 – 11:00 Maidstone Academic Centre, Marie South
26th March 2019 15:00 – 15:30 Tunbridge Wells Education Centre, Lecture Room 2

 

We look forward to seeing you.