Here, we publish case studies showing how our complaints procedure works and how issues and concerns raised by patients and their families have been resolved.
- Mrs L contacted us to highlight concerns about the antenatal care she received from the Trust. Read more about how the complaint was handled here
- Mr W contacted us to highlight concerns about the post-operative management of his catheter following a biopsy procedure at Tunbridge Wells Hospital. Read more about the case here
- Miss D contacted the Trust following cancellation of her elective admission on the day. Read the findings of our investigation here
- Mr R contacted the Trust following the death of his wife to question why she had not been referred for a liver transplant as he believes that this would have improved her chance of survival. Read about the complaint investigation here
- Ms B had concerns that her father did not receive treatment in line with his treatment plan. Read the outcome of the investigation here
- Mrs L raised concerns about a delay in diagnosing spinal fractures when her brother presented to A&E . Read how Mrs L’s complaint was upheld here
- Mrs E complained about a lack of co-ordination in her care and treatment in A&E, ophthalmology and ENT. Read the outcome of the investigation here
- Mrs F contacted our Patient Advice & Liaison Service (PALS) after developing a tumour at the site of a previous hip replacement. Read how MTW investigated her case and upheld her complaint here
- Mrs R wrote to the Trust to raise concerns about a delay in her partner, Mr S, having his ERCP procedure. Read about the outcome of this investigation here
- Mr A contacted PALS to raise concerns about his wife’s experience in A&E. Read how this complaint was partly upheld here
- Mrs E raised concerns on behalf of her mother, Mrs R, that she was incorrectly diagnosed with renal cancer. Read how we investigated the complaint here
- Mrs H raised a complaint regarding communication around her daughter’s care. Read how the complaint was upheld here
- Mrs R raised a complaint about a delay in providing chemotherapy to her late husband, Mr R. Read how the complaint was not upheld here.
- Mrs P contacted the Trust to complain about a delay in diagnosing an eye problem when she presented to the Emergency Department (ED). Read about the outcome of this investigation here.
- Ms D raised a complaint with the Trust regarding her partner’s poor experience when he attended the Emergency Department (ED) with a hand injury. Read about the outcome of this investigation here.
- Anna contacted the Trust to raise a complaint about her experience when she attended the recurrent miscarriage clinic. Read about the outcome of this investigation here.
- Mr S contacted the Trust to complain that his ENT appointment booked for September had been cancelled and rescheduled to December. Read about the outcome of this investigation here.
- Mr B made a complaint to the Trust about a delay in being provided with results following a CT scan. Read about the outcome of this investigation here.
- Mrs M raised a complaint about the difficulty she had in accessing follow-up care. Read about the outcome of this investigation here.