If you have been given an appointment for an outpatient clinic, please check the date, time and which hospital you need to attend. We run clinics at Maidstone and Tunbridge Wells hospitals as well as satellite clinics at other locations.
Your appointment letter will always tell you at which hospital your appointment will take place, and you will receive a text message reminder before your appointment. If you need to clarify any information about your appointment please telephone the number on your letter.
You now have the opportunity to take your treatment into your own hands from any device with the launch of our patient portal.
The portal – powered by Patients Know Best (PKB) – works a bit like online banking, but you can use it to manage your health with all data stored securely, completely free of charge. Find out more about the new portal.
How long will I be at the hospital?
Your appointment may take several hours if the doctor asks you to have other tests, so please allow plenty of time for your visit.
What to do if you cannot attend the appointment
If you are unable to keep your appointment for any reason, please telephone the appointments team on the telephone number shown on your letter as soon as possible. Visit the Make, change or cancel an appointment page for more information.
You can also register for our patient portal to help you see your appointment letters and details, and amend and cancel appointments online instead of calling.
Do you need an interpreter?
If you need to use an interpreter when you visit the hospital for an appointment or procedure, please contact the number on your appointment letter to arrange this. Please provide as much notice as possible. This includes people needing British Sign Language and Hands On/Hands Over interpreting.
2 Way Text Messaging reminder
You will receive a text message 7 days before their outpatient appointment, which you can respond: Confirm, Cancel or Rebook.
You will then receive another text message which you cannot respond to, which is a reminder of the appointment details, place and time.
Change of personal details
If you change address, telephone number or GP, please inform the hospital as soon as possible. This is important because incorrect details can cause problems forwarding information to you or to your GP.
What to bring to your appointment
- your appointment letter or card
- details of any medicines that you are currently taking
- Go to the outpatient department (green zone, ground floor) and report to reception to be signed in
- For breast clinic appointments go to the Peggy Wood Clinic (brown zone, ground floor)
- Oncology outpatients report to pink zone first floor
- Report to main reception or the relevant outpatient zone (if known) to sign in, or use the kiosks
- You will then be directed to the correct area (zone 1 or 2), either on the screens or by a clinician
We ask that you inform the receptionist of any changes to your name, address, telephone number, GP or next of kin.
If you cannot find your clinic area, please ask a staff member.
Waiting to see the clinician
We try to ensure that you are seen as near to your allocated appointment time as possible. The unpredictability of hospital routine may disrupt clinics and cause delays – please be patient with us.
Seeing the clinician
Although the consultant named on your appointment letter is in charge of your care, you may be seen by one of the team of doctors and nurses who assist the consultant. To help answer all your concerns, you may wish to bring a list of questions to ask during your appointment.
We are happy for your carer to attend your consultation with you. You may also ask for a chaperone to attend any examination.
X-ray, blood and other test results
If your clinician decides that you need X-rays or tests, you may be asked to stay at the hospital while these are done, or you may be given an appointment on another day.
If you are not sure what is to happen, please check with one of the nursing staff. We are here to help you.
Maidstone Hospital Outpatient Department
- 01622 224297
Tunbridge Wells Hospital Outpatient Department
- 01892 635760