We always want to know how we could improve. Although all our staff are working really hard to ensure patients get the best care possible, we know that there are always ways to improve what we do.

That’s why it’s important you tell us what was good, and what could be better.

How you can get involved and share your story

• Give feedback face to face to any of our staff
• Complete a survey (these should be available no matter where you are in our hospitals. If you can’t see one, ask a member of staff for the ‘Friends & Family Test’)
• Contact our Patient Advise & Liaison Service (PALS) who can support you if you want to share any feedback (good or bad). They are also the place to go if you wish to make a formal complaint. We constantly review the feedback we hear through PALS and work to improve the services as a result.
• If you don’t want to give feedback directly to the hospital, you could contact Healthwatch Kent. They are an independent patient organisation that gathers feedback from patients and uses it to help improve services. Find more information on healthwatchkent.co.uk
• Get directly involved with improving a specific service. We are often seeking people who have experience of a particular service and would be willing to work with us on a focused piece of work to improve that service.

What difference your feedback makes

Stroke patients and their families have worked with us to help us design and plan our new Stroke Unit at Maidstone Hospital. Thanks to their feedback we are ensuring there is more visual information available about what a stroke is, quieter areas, improved support and physiotherapy on the wards. Their feedback has been invaluable.

Patients with learning disabilities are working with us to help improve our leaflets and make them easier for people with learning difficulties to understand. Thanks to them, our Easy Read leaflets are available for all patients to benefit from.