On the ward

On the Ward

Each ward has its own routine and the staff will be happy to answer any questions you have and to discuss any concerns.

There are some things about your stay in hospital which will probably apply no matter which ward you are on.

Please note: Our new hospital in Tunbridge Wells is the first NHS hospital in England to be built with 100% single rooms for inpatients.
Each inpatient room is equipped with its own en-suite facilities and flatscreen television. Patients can adjust the temperature of their own rooms and most have woodland views.


No Smoking Policy

Maidstone and Tunbridge Wells NHS Trust operates a strict No Smoking Policy.

Mobile phones

We ask that mobile phones are switched off in certain areas of the hospital. Mobile phones may be used in the main public areas of the hospital. There are signs in areas where you must switch off your phone.

Bedside TV, radio, telephone and internet

TV screens are not provided at Maidstone but patients are allowed to bring DVD players as long as you are considerate and use headphones or keep the volume low so as not to disturb other patients.

Patients at Tunbridge Wells Hospital have wall mounted flat screen TVs with freeview channels.

Staff identification

All staff should wear an ID badge including their photograph to help you identify who everybody is.

Patient identification

When you are admitted you will be given a wristband with your name and patient number. Please check your details are correct and inform ward staff if they are not.

Moving around the hospital

Sometimes you may leave the ward or hospital for tests or investigations. If so, staff will arrange an appropriate escort.

You should always let the nurse in charge know if you want to leave the ward or hospital for any reason, and how long you expect to be away. You may be advised by staff not to leave without an escort. This is for your safety and wellbeing.

Infection control

All patients and visitors should use the alcohol gel provided to clean their hands as they enter and leave any ward or department in the hospital. Using the gel kills germs and helps prevent the spread of infection.

Interpreting services

As part of our commitment to ensuring equal access to our services and facilities, the Trust offers a free professional interpreting service for our patients.

If you require interpreting services your GPs should inform the Trust when referring you for treatment, so that an interpreter can be booked in advance. Where this is not possible, ask (or have a friend or relative ask) your ward or department to arrange an interpreter.

Some staff you will meet


On admission to the ward you will be looked after by a nurse on duty, other nurses and healthcare assistants will look after you when your named nurse is off duty.

At the start of every shift you can expect the nurse who will be looking after you to come and introduce themselves, so you always know who to call.

Every ward has a Sister/Charge Nurse who is responsible for the overall management of the area. Don't hesitate to ask to see them if you have any questions or concerns.


The name of your Consultant is usually shown above your bed. He/she will visit you regularly, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you. Make a note of any questions you want to ask.


Pharmacists will visit to check that your medication is correct and that you have enough supplies. Please do not hestitate to ask them if you have any questions regarding your medication.