COVID-19 (coronavirus) advice for patients attending North and West Kent sexual health services
Last Updated 24th March 2021
In accordance with the National NHS Policy, the Sexual Health Services are putting in place a number of restrictions for patients visiting our service.
We are pleased to say that are services remain open and we are opening more of our services and extending our hours each month as part of the pandemic recovery of health services.
We are operating a ‘booked appointment’ only service to our patients and this will be offered if necessary following a telephone consultation with one of our clinicians.
You will be initially triaged on the phone and then called back by a clinician who will discuss your concerns and signpost you to the most appropriate service. If your problem is urgent we do have a number of same day appointments available every day to help you.
We are currently NOT ABLE TO OFFER walk in appointments.
All patients must call us on either:
The Rubin Clinic, Maidstone Hospital, Maidstone on 01622 225713 – 8am to 6.30pm (Monday to Thursday) and 8am – 5pm (Friday) for services at Maidstone, Tunbridge Wells, Tonbridge and Sevenoaks
The Riverside Clinic, Gravesham Community Hospital, Gravesend on 01474 360833 or 01474 360663– 8am to 6.30pm (Monday to Thursday) and 8.30am -4pm on Friday) for services at Gravesham
The Rubin Clinic, Overy Street, Dartford on 01322 948026 8am-6pm (Monday to Thursday) for services at Dartford
South Park Surgery, Sevenoaks: we now have booked appointments available, but patients are asked to call The Rubin Clinic, Maidstone to access this – there is NO WALK IN SERVICE so please do not attend without an appointment.
Tonbridge areas services remain closed – please call 01622 225713
Tunbridge Wells areas services remain closed – please call 01622 225713
Currently we are providing the following:
- STI care – daily STI testing and diagnostic tests for those with symptoms
- Contraception care – all methods of contraception including full LARC procedure services
- HIV – full HIV service for those living with HIV including routine annual monitoring appointments, urgent care advice and antiretroviral home care delivery
- HIV PEP/PEPSE – HIV post exposure prophylaxis including following sexual exposure
- PrEP – HIV pre-exposure prophylaxis
If you are over 16 years of age and live in Kent and you are just looking for a check-up you can order a home testing kit.
The Rubin Clinic Sexual Health services provide expert care on all areas of sexual health, HIV care and contraception with a professional, non-judgmental approach across Maidstone, Tonbridge, Tunbridge Wells and Sevenoaks. We have a range of specialist doctors and nurses who can help you.
We welcome people of all race, gender, sexual orientation, ethnicity, religion and age.
How you can contact us…
You can come along to any of our confidential services for advice, tests and treatment, but we do suggest that you look at our weekly list of clinic services in your area before you call us.
For advice on STIs, contraception and HIV, or to book an appointment contact us on 01622 225713. We are happy to provide information and advice over the phone during our opening hours.
If you need to cancel your appointment we have a designated cancellation line. This is an automated service which asks for your name, DOB, contact number and the date, time and venue of your appointment. Messages can be left at any time during the day or night and are checked regularly. Allowing sufficient time before your appointment would be much appreciated. Cancellation Line No. 01622 225101.
Professionals can refer patients by emailing us at email@example.com
If you have arranged a video consultation appointment, please click here.
If you are asymptomatic please use the online STI testing service via www.kent.sh.uk or visit the Kent County Council website via www.kent.gov.uk/social-care-and health/health/sexual-health
We will be updating our website on a regular basis. Please be assured we will do our best to meet your needs.
A service that’s easy to access…
We can usually offer most patients the opportunity to be seen the same day or the next working day but sometimes if you have an urgent problem or limited time you may have to travel to be seen quickly or at a time that is convenient for you.
We are open 5 days a week and have booked appointment clinics.
If you are under 25 years you can attend our clinics any day of the week. We have dedicated young person clinics in all of our services.
When to test…
Testing for Chlamydia and Gonorrhoea should be done 2 weeks after an episode of unprotected sex in those without symptoms or sooner if you have symptoms of discharge.
Testing for HIV should be done 4 weeks after an episode of unprotected sex, or sooner if you have any symptoms of fever, rash and sore throat.
Testing for Syphilis should be done 12 weeks after an episode of unprotected sex or sooner if you have any symptoms of rash, or sores on your genitals, bottom or mouth.
Here to listen, not to tell…
We provide a confidential service to all of our patients. This means you can talk to us about any problem and we will listen. You can tell others about your visit, but we won’t. Sometimes we might have to consider passing on confidential information without your permission to protect you, or someone else from very serious harm. This is not something we would do unless we were very worried about you and we would always try and discuss our concerns with you first.
We sometimes suggest that we inform your GP of on-going treatment or conditions. We would only write to your GP with your agreement. If you have any questions about confidentiality please feel free to contact us or discuss it with us when you come to one of our clinics.
Information on sexual health services in your area
Download these helpful information leaflets on sexual health services in your local area, including pharmacies that supply emergency oral contraception and clinics providing free condoms.
- Sexual health first aid kit for Dartford
- Sexual health first aid kit for Gravesend
- Sexual health first aid kit for Maidstone
- Sexual health first aid kit for Sevenoaks
- Sexual health first aid kit for Tonbridge and Malling
- Sexual health first aid kit for Tunbridge Wells