We are currently trialing the use of remote video appointments for specific patients. If you have been contacted by Maidstone and Tunbridge Wells NHS Trust to undertake you appointments via this method please scroll down and click on your speciality link, and follow the instructions. Instructions on how to access your video appointment can also be found here.

For best access use one of the following web browsers:

  • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
  • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone 

Many of our patients have said they would be happy to undertake their outpatient consultations via video appointment instead of traditional face to face appointments.

Video Consultation Appointments (VCA) is an alternative way to provide outpatient appointments. VCA offers another way to consult with a patient by video either at their home, or at any other appropriate location, with the aim to reduce patient travel and the associated expense. VCA is an option for those patients deemed clinically appropriate by their Clinician, if also accepted by the patient, to replace their existing face to face appointments. Use of VCA within the relevant services is about offering patients a choice of receiving their consultations differently.

Currently, a small number of eligible patients can choose whether they wish to attend their clinic appointment in person or try out the online video consultation.  We are getting their feedback to see if it improves the experience for patients and should be made available for more people. The specialties currently piloting this are as below:

    • Sexual Health
    • Emergency Department
    • Diabetes and Endocrinology
    • Gastroenterology and Hepatitis
    • Cardiology

If you have agreed to attend your clinic appointment via a video consultation appointment, we will schedule your appointment as normal and send you details of the appointment via your chosen correspondence method. On the date and time of your appointment you can enter the virtual clinic via the relevant speciality link below.

For best access use one of the following web browsers:

  • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
  • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone 

Specialist Medicine Services

Emergency Department

Planned care and surgical Services

Women’s and Children’s Services

General Video Consultations

Oncology services

Sexual Health Services

You can view our FAQ document and troubleshooting guide below:

Please note: only patients who have undertaken a discussion with their clinician about meeting the criteria to undertake a Virtual Clinic Appointment (VCA), and received confirmation from Maidstone and Tunbridge Well NHS Trust of a Video Clinic Appointment (VCA) will be able to access the use of Video Clinic portal – all other patients should attend their appointment as usual.