NHS Friends and Family Test
Your feedback is important to us.
Listening to the views of our patients, their friends and family, allows us to understand what is working well and what we need to improve to ensure we provide the very best care.
Our Friends and Family Test (FFT) gives you the opportunity to leave feedback on the care and treatment you received. The short survey is free, anonymous and can be completed online:
If you have any questions or have trouble accessing the survey, email mtw-tr.friendsandfamily@nhs.net.
How the test works
After completing your treatment or being discharged from a service, you may be invited to complete the FFT.
You may be asked while you’re still at one of our hospitals, or you may be contacted later.
Ask at reception if you cannot find a form and you want to give feedback.
Filling out the form
You’ll be asked: “Overall, how was your experience of our service?”
You can rank your answer from “very good” to “very poor”.
You’ll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions.
This is important because we can only make changes if we know exactly what is or is not working.
How are the results used?
We collect the results and analyse them to see if any action is needed. Responses are used to create an overall score that is published on the NHS website.
Anonymous comments from service users are passed on to staff and managers. You can ask a member of staff how this information is used.