Call us on 0300 373 0709 for appointments or any queries.

A booked appointment will be offered if necessary following a telephone consultation with one of our clinicians. They will discuss your concerns and signpost you to the most appropriate service.

If your problem is urgent, don’t worry. We do have a number of same day appointments every day, to see you as soon as possible.

Clinic addresses and opening times

If you need to cancel your appointment we have cancellation lines: Rubin Clinic & Rowan Tree please call 01622 225101 and for Dartford & Gravesend please call 01474 360581.

This automated service will ask for your name, date of birth, contact number, and the date, time and venue of your appointment. Messages can be left at any time during the day or night and are checked regularly.

Allowing sufficient time before your appointment would be much appreciated.

Professionals can refer patients by emailing mtw-tr.rubinclinic@nhs.net.

We provide a confidential service to all of our patients. This means you can talk to us about any problem and we will listen.

You can tell others about your visit, but we won’t. Sometimes we might have to consider passing on confidential information without your permission to protect you, or someone else from very serious harm. This is not something we would do unless we were very worried about you and we would always try and discuss our concerns with you first.

We sometimes suggest that we inform your GP of ongoing treatment or conditions. We would only write to your GP with your agreement. If you have any questions about confidentiality please feel free to contact us or discuss it with us when you come to one of our clinics.

The World Health Organisation (WHO) still regard mpox (previously known as monkeypox) as a public health emergency of international concern (PHEIC) due to ongoing spread of infection, mainly on the African continent.

There have been 14 cases of the newer clade 1b mpox in England, since October 2024, and ongoing low level community transmission of clade 2 which caused an outbreak in the UK in 2022, predominately amongst gay and bisexual men who have sex with men.

Both clades have been downgraded from being high consequence infectious diseases.

The latest information and guidance can be found on the UK Health Security Agency (UKHSA) website.

The risk to the UK population remains low. UKHSA continues to monitor close contacts, offering testing and vaccination where necessary.

We will now be offering routine vaccination at our services on an opportunistic basis, for those at higher risk. Please discuss with your clinician at your consultation.

If you have any concerns that you may be experiencing mpox symptoms, please call the clinic on 0300 373 0709 for further advice.

Those attending our sexual health services are offered a vaccination to protect against gonorrhoea, if they meet certain higher risk criteria. Please discuss this with your clinician at your consultation.

The vaccine is not 100% effective against gonorrhoea; it protects against infection by approximately 30-40%.

The vaccine is already used to protect against meningitis, caused by meningococcal B infection (a bacteria closely related to gonorrhoea), and is used to vaccinate babies and adolescents across the world, including in the NHS.

It comprises two vaccine doses, a minimum of 4 weeks apart. Side-effects can include pain at the injection site, feeling unwell and headache.

Condoms are still the best way to protect against gonorrhoea.

Eligible people will also be offered mpox, hepatitis A and B and human papillomavirus (HPV) vaccinations when attending their appointment.