1. Do you currently use digital dictation? Yes/No
2. If yes, who is your provider for digital dictation?
3. If no, what is your process for letter production?
4. What is the contract end date for your current digital dictation provider?
5. Do you use outsourced transcription or speech recognition or both?
6. Who are your suppliers for each?
7. What is the contract end date for these suppliers?
8. What EPR and PAS system is used?
9. What is your current letter turnaround time target (from appointment to letter sent to the GP)?
10. Are you compliant with this target?
11. Do your teams suffer from letter backlogs due to capacity?
12. How many secretarial/admin staff are employed to support outpatient letter production?
