We are able to offer virtual, telephone and face-to-face appointments within Outpatient Physiotherapy.

Video Consultation Appointments (VCA) are an alternative way to provide outpatient Physiotherapy appointments, which enables the Physiotherapists to consult with a patient by video at their home or any other appropriate location, with the aim to reduce patient travel, promote social distancing and reduce footfall throughout the Trust.

If you have been contacted by Maidstone and Tunbridge Wells NHS Trust to undertake an appointment via this method and have accepted a suitable time and date, we will schedule an appointment as normal and send you the details of the appointment via your chosen correspondence method (usually email).  On the date and time of your appointment, you can enter the virtual clinic via the link on your appointment letter or text reminder.

The Trust uses a video consultation platform called eClinic (this has replaced the Attend Anywhere platform that has been used previously).

Further information about the eClinic platform, including a patient troubleshooting guide and FAQs, can be found here.