1. How many patient-safety incidents reported in your trust during the last 3 years were attributed to problems of communication during handover?
2. What systems does your trust use to support staff in the handover of critical patient information between shifts?
3. What systems does your trust use to support the process of patient handover and referral between clinical team?
4. How many of these systems are fully manual (paper, email, whiteboards, etc.); how many rely on manual entry to word-processing or spreadsheet documents; how many are fully integrated to the trust’s Electronic Patient Record system?
