1. Who provides your Friends & Family Test, or is it done in-house?
2. Do you use a real time reporting tool?
3. When does the contract end? Contract review date:
4. What is the annual value (£) of contract
5. Do you do localised surveys?
6. If so, who do you do use?
7. How are these surveys delivered?
a. SMS
b. Online / tablet
c. Paper
d. Kiosk
8. Do you use a real time reporting tool?
9. When does the contract end?
10. What is the annual value (£) of contract?
