1. How many missed appointments or DNA’s happened over the last 12 months?
2. How are patients reminded of their appointments? What methods are used, i.e. letters, sms, telephone calls etc.
3. What are the costs involved with reminding a patient in total and also the cost associated with each method used, i.e. per letter generated, per SMS, per telephone call?
4. How much is spent on reminding a patient?
5. Costs involved in integrating and operating 3rd party systems (specifically SMS reminders).
6. What is the cost of missed appointments or DNA’S?
Download response Patient appointments and reminder service. 210318