1. Total, amount in £s that is spent on PALs services across the Trust for the year 2022-23 (or latest available), a breakdown by hospital is preferable
2. Total amount in £s that is spent on complaints handling and operations in Complaints for the year 2022-23 (or latest available), a breakdown by hospital is preferable
3. Total amount in £s that is spent on personnel making up complaints and PALs across the trust for the year 2022-23 (or latest available), a breakdown by hospital is preferable
4. Total number of employed individuals on complaints and customer experience teams, a breakdown by hospital is preferable
5. Total amount in £s that is spent on Datix software across the trust, by hospital
