Could you please tell me, between March 1st 2020 and the date of this email (02/09/2021)?
1) How many comments through the patient advice and liaison system (PALS)*, as well as official complaints, has your Trust received from patients complaining about limited access to neonatal care units as a result of COVID-19 restrictions?
Please do this by searching for complaints containing any of the words “neonatal”, “covid”, “covid-19”, “coronavirus”, “incubator”, “baby”.
2) Can you select the five most recent complaints and provide me with the following details:
a) a summary of the complaint (e.g., a couple whose baby spent two weeks in an incubator following premature birth complained about not being allowed to enter the neonatal care unit together and for only a limited number of hours per day)
b) the exact wording of the complaint, with redactions to remove potentially identifying information
c) what action the Trust took in response