• Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
o Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
o If the currently utilised solution has been in situ for this time, please state that.
• Between what years were these in usage?
• What were the principal drivers behind the decision to change?
