All questions are shown as received by the Trust.
1. Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be).
1.1 Implementation
1.2 Subscription / Licencing
1.3 Support
1.4 Professional Services (project work etc)
1.5 Managed Services (where applicable)
1.6 Approximate Staff costs ass’c with running the platform
And/Or
1.7 Number of FTE associated to platform operations (if unable to provide answer to 6)
2. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project
3. Service Management System Vendor: Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?
4. Scope: Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?
5. Users: How many agent (fulfillers/users) licences do you have?
