1. Number of Employees
2. Number of IT Staff
3. The name of your current IT Service Management Software and the company that supplies it
4. Whether this this a Cloud / SaaS or On-Premise Solution
5. The number of licences and whether these are Named or Concurrent
6. The length of your current contract for this Software / Service
7. The contract expiry date, and whether you intend to change it
8. The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):
9. The Annual cost of the contract
10. The Total cost of the contract
11. The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)
12. The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible)
13. If this solution is currently on Premise, please could you also provide the following information:
14. Do you have a cloud migration strategy?
15. If so, is there specific budget allocated to this?
16. Would you be looking to move to a cloud service at the end of the current contract?
