1. What IT Service management (ITSM) platform are you currently using? (e.g. ServiceNow, BMC, Freshworks, 4ME) Please provide the platform name.
2. When is your current ITSM platform contract due for renewal? Please provide month/year.
3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
4. How many user licences do you have for your ITSM platform?
