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1. Have you audited your coding in the last year?
2. If so, what percentage of the records required re-coding or coding re-validation?
3. How many e-referrals do you process – per month and year?
4. How many ERS bookings are made – per month and year?
5. How many appointment cancellations are processed – per month and year?
6. Do you have an automated process for updating General Practitioner information changes?
7. If not, how are the updates managed and what is the average delay in the updating process?
8. How many whole time equivalent team members process incorrectly delivered letters?

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