All questions are shown as received by the Trust.
Please provide information regarding the use of the following clinical software systems at Maidstone and Tunbridge Wells NHS Trust:
• EPR (Electronic Patient Record): An Electronic Patient Record (EPR) is a digital version of a patient’s paper chart. EPRs are real-time, patient-centered records that make information available instantly and securely to authorized users.
• Patient Engagement Portal: A Patient Engagement Portal is an online platform that enables patients to interact with their healthcare providers, access their medical records, schedule appointments, and receive educational materials and support.
• Patient Access System: A Patient Access System allows patients to manage their appointments, access personal health information, and communicate with healthcare providers, enhancing their overall experience and engagement.
• Virtual Ward Software: Virtual Ward Software is used to manage and monitor patients remotely, typically those with chronic conditions or those recovering from surgery, to provide continuous care and reduce hospital admissions.
• Population Health Management Software: Population Health Management Software helps healthcare providers manage and analyze health data for a specific population to improve health outcomes, reduce costs, and enhance the patient experience.
• Contact Centre: Contact Centre software facilitates communication between patients and healthcare providers, managing inbound and outbound calls, emails, and other forms of communication efficiently.
• Telecare Software: Telecare Software provides remote care services to patients, using technology to monitor health conditions and support independent living, often for elderly or disabled individuals.
For each clinical system listed above, please provide the following details where possible:
a) System type:
b) Supplier name:
c) System name:
d) Date installed:
e) Supplier contract expiration:
f) Is this contract annually renewed? – Yes/No
g) Do you currently have plans to replace this system? – Yes/No
h) Procurement framework:
i) Other systems it integrates with:
j) Total value of contract (£):
k) Notes – e.g. we are currently out to tender:
l) Framework used:
l) If no system exists, what alternative do you use?
