A routine day for Head of Nursing for Safe Staffing, Jules Partridge turned into a life-or-death scenario when she noticed a traffic jam near Maidstone Hospital.

Approaching the scene, Jules discovered a driver who was unresponsive, not breathing, and had suffered a cardiac arrest. She jumped into action, asking bystanders to help get the gentlemen out of the vehicle, so she could start CPR.

Her quick and decisive intervention was critical, and she was supported by two ambulance staff who saw the incident and arrived with a defibrillator.

They were able to deliver a shock to the patient and continue CPR before critical care paramedics arrived. This led to a return of spontaneous circulation (ROSC), saving the man’s life.

The patient, a man in his 70s, was rushed to Maidstone Hospital Emergency Department and later admitted to the Intensive Care Unit (ICU) before eventually being discharged. Jules’s rapid response was vital in ensuring he received the urgent care needed to survive.

In recognition of her swift and life-saving actions, Jules was awarded a special certificate of commendation by Deputy Chief Executive, Steve Orpin.

Steve said: “Jules’s response in this critical situation was nothing short of exceptional. Her professionalism, calm demeanour, and ability to act quickly under pressure were remarkable. She didn’t hesitate for a second, and because of her fast and decisive actions, this man’s life was saved.

“It’s a powerful reminder of just how important early intervention is in cardiac arrest cases, and Jules exemplified this in the best possible way. The teamwork that followed, with paramedics and local partners, made all the difference, but Jules’s quick thinking at the outset was absolutely key.”

Jules reflected on the experience, emphasising the importance of early intervention in life-threatening situations, saying: “I really want to thank everyone who attended the scene to help support the gentleman and get him the care he needed as quickly as possible.

“This included both Pippa and Connor, who were absolutely fantastic, as well as our other partners who helped, such as the South East Coast Ambulance Service (SECAmb) critical care paramedics, Kent Police and colleagues from Kent Community Healthcare NHS Foundation Trust

“Cardiac arrest is a race against time, and early intervention truly is key. Every moment counts, and it’s incredible to see how collaboration and swift action can lead to life-saving results.”