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Staff feedback has ranked Maidstone and Tunbridge Wells NHS Trust (MTW) as one of the top ten hospital trusts in the country – and the second best in the south east – to work for.

The NHS Staff Survey gives valuable insights into the experiences of staff and supports local and national improvements across the NHS.

Against a backdrop of increasing demand for services, the dedication and innovation of its staff has enabled MTW to become one of the top performing trusts in the country. It is one of the only trusts in England to have no long waiting patients (those waiting more than 52 weeks for planned surgery), is regularly in the top five for in the country for emergency department performance and has delivered the national cancer standard consistently for over four years.

In this year’s survey, staff experience scores across all seven NHS People Promise themes have improved, and even more staff say that they would recommend the Trust as a place to work compared with last year, placing MTW in the top ten acute trusts for improved scores in this important measure.

The People Promise sets what will most improve their experience of NHS staff at work and make the NHS the workplace everyone wants it to be. It focuses on seven key elements: we are compassionate and inclusive, we are recognised and rewarded, we each have a voice that counts, we are safe and healthy, we are always learning, we work flexibly, and we are a team.

MTW has been selected as a People Promise Exemplar trust, allowing the Trust to deliver a set of high-impact projects over the next year, guided by People Promise areas such as flexible working, EDI and wellbeing.

Chief Executive, Miles Scott said: “I want to thank everyone who took the time to complete the survey – feedback from our staff helps us improve their experience at work and highlights successes that we can all feel proud of. It shows what we can do together when we have a shared vision and listen to each other.

“The coming year is an opportunity for us to continue to build on our vision of outstanding care provided by exceptional people, and the feedback given in this year’s survey will help us continue to improve.”


For more information about career opportunities at MTW visit