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COVID-19 guidance at Maidstone Hospital and Tunbridge Wells Hospital  (updated 1 April 2022)

To ensure that we protect our patients, as well as visitors and staff, from the risks of COVID-19, appropriate infection prevention and control measures will remain in place at Maidstone Hospital and Tunbridge Wells Hospital for the immediate future.

Please continue to observe the following important measures while you are on our site. These include:

  • Wearing a mask while you are with us
  • Keeping social distancing with other people
  • Washing your hands regularly, or using hand gel
  • Walking on the left side of the corridor
  • Not entering the hospital if you have COVID-19 symptoms, unless you require urgent medical care

To further protect patients, visitors and staff, limited visiting rules remain in place at our hospitals, although this will remain under constant review. You can find out more about our visiting times and other information below. Thank you for your cooperation.

Visitor Policy at Maidstone Hospital and Tunbridge Wells Hospital – updated 6 May 2022

Protecting our patients, staff and visitors is our priority during the COVID-19 pandemic. Our hospital services are open and with the number of COVID-19 cases decreasing we are now able to extend visiting to our hospitals.

Although from 1 April 2022, lateral flow testing is not routinely required, if you have tests available we would advise you to take one within 24 hours prior to travelling to our sites to help minimise the risk to our patients.

Visiting at Tunbridge Wells Hospital and Maidstone Hospital is limited to the following:

  • Two visitors per patient for two hours. Visiting is permitted from 2.30-5.30pm.
  • Children’s Services (including attending scans and any other appointments) – one parent/carer to be with the child as agreed with ward staff
  • Patients requiring individual carer support – identified carers will be permitted to support these care requirements
  • Flexible visiting can be arranged for visitors with additional needs – please contact ward staff to arrange this in advance
  • Maternity Department – please visit the maternity pages for visiting information.
  • Outpatients coming into our hospitals can be accompanied by one other person AND a carer..

Wherever possible we will offer virtual opportunities for patients to keep in contact with their friends and family and support the use of phone calls or video messaging.

If attending our Emergency Department please note the following:

  • Only one parent/guardian can accompany a child
  • One person may accompany the patient
  • You must wear a hospital issued mask at all times unless exempt
  • We DO NOT tolerate any verbal or physical abuse

Please note, we’re continuing with all COVID-19 safety protocols, including face mask wearing.

Visitors must be free from symptoms of COVID.  

When visiting our sites:

  • Carry out a lateral flow test (if available) within 24 hours prior to travelling to our sites to help minimise the risk to our patients
  • A hospital issued face mask must be worn at all times. Personal Protective Equipment (PPE) will be provided to visitors/carers according to individual circumstances.
  • Please try and keep a two-metre distance where possible and walk on the left-hand side of the corridors.
  • Hand hygiene – all visitors will be instructed on hand hygiene by ward staff, which should be performed at the beginning and end of each visit.
  • No children under 16 are permitted to visit except in compassionate circumstances. This must be arranged in advance with ward staff by telephone.
  • Visitors may only visit one patient unless in exceptional circumstances.


Alternatives to visiting

To help keep everyone safe, we ask you to consider other ways of keeping in touch with patients such as phone calls or video messaging. Please see our guide to patient iPads and using FaceTime.

Please note, our cafes at both hospital sites remain closed to patients but that refreshments are still available to buy from the League of Friends shop, Costa and the M&S Food Hall at Maidstone Hospital and WHSmith, Costa at Tunbridge Wells Hospital.

Getting essential items to patients on wards

Relatives, friends and carers can still get essential items to their loved ones who have been admitted to our hospitals during the pandemic. Should you choose to bring essential property for a patient to one of our hospitals, please make sure you clean/disinfect the items and that you place them in a clear, sealed easily cleanable bag. Please do not bring in bulky items.

When you arrive at the hospital please go to the main entrance and speak to the security team about the purpose of your visit. They will then direct you to the nearby Hub where you can hand the bag to one of our volunteers. You will not be able to access the hospital due to restrictions to non-essential visiting.

You will then be asked to complete a property checklist form, and to fill in the patient’s name, date of birth and the ward they are on. Both you and the person receiving the items must sign the form.

Once completed the volunteer will take the bag and the completed form to the ward. A member of staff will then sign the same form to say they have received the items. After wiping the bag down they will take it, along with the form, to the patient so they can check the items against the checklist. Once the checks have been completed they will then be asked to sign the form (where possible) to say they have received the items.

Please note, patient property will be accepted by The Hub between the hours of 10am and 3.30pm 7 days a week.  We are unable to accept patient property outside of these times. Any essential patient property delivered outside of these times may be refused but if accepted might result in the need to be kept in a locked cage until someone is next available to take the items to the ward.