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Here at Maidstone and Tunbridge Wells NHS Trust our mission is that no patient should have to wait to receive the care they need.

In order to achieve this, we’ve created a Care Co-ordination Centre which uses state-of-the-art technology, designed by TeleTracking, to provide real-time visibility of the available beds across our hospital sites (Maidstone Hospital and Tunbridge Wells Hospital) ensuring no patient has to wait for the care or treatment they need.

What does this mean for me?

When you’re admitted for an inpatient stay to one of our hospitals a member of staff will attach a digital wristband to your wrist in the same way they do a patient name band.

How will this help me as a patient?

Wearing the digital wristband connects you to our system and allows our Care Co-ordination Centre to allocate you a bed in the right area of clinical speciality ensuring you get the right care in the right place at the right time.

You will only wear the digital wristband whilst you are staying with us. When you are ready to go home the digital wristband will be removed by a member of staff and placed in a drop box. This then automatically discharges you on our system and notifies the Care Co-ordination Centre that your bed is now ready to be cleaned by our dedicated Bed Turnaround Team ahead of the next patient being admitted on to the ward.

What happens if I leave the hospital and I’m still wearing the wristband?

If you leave the hospital via any of the main entrances for any reason whilst wearing the digital wristband an alarm will sound. If you have not been discharged and have stepped outside for a short period of time you do not need to worry.

If you have been discharged and you are still wearing the digital wristband then please make your way to reception where someone will assist you with its removal.

Who can I contact if I have any queries?

If you would like to know more about your digital wristband or the Care Co-ordination Centre, please speak to the health care professional providing you with your band or the manager of the ward or department you are staying on.

All of the information above is contained in our Patient Leaflet which can be downloaded here.

A large print version of the Patient Leaflet is also available here.