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During your one-to-one Outpatient assessment, you will assessed by a qualified Physiotherapist who will:

  • Discuss your problem with you, asking questions about your symptoms and medical history
  • Conduct a thorough examination with your consent
  • Provide you with an explanation of your symptoms
  • Agree a plan on how to help you achieve your goals and your best possible outcome

Treatment options

We have a wide range of treatment options to help you with your condition. Treatment options will be discussed with you and agreed collaboratively based on evidence-based research and clinical indication.

Examples include:

  • Advice & education
  • Exercise therapy
  • Class-based rehabilitation
  • Manual therapy
  • Aquatic Therapy
  • Acupuncture

If for some reason you do not reach your expected outcomes, our Physiotherapists may liaise directly with your GP or Consultant to discuss if further management is required for you.

What can you do to help us with your treatment?

During your first appointment, we will find out as much as possible about how your problem started and how it is affecting you.

  • We will discuss what your goals and concerns are. To help us properly assess your problem have a think about what you would like to achieve from your treatment
  • We will ask for your permission to remove some of your outer clothing so that we can see the affected area and perform movements and tests on you to establish the exact cause of your problem. You may feel more comfortable bringing a vest top and shorts to wear depending on the location of your problem.
  • We aim to see you at the time stated on your appointment letter; however, some appointments do run over time. To help us keep to appointment times, please allow plenty of time to reach the hospital, park and get to the Physiotherapy department for your appointment.

Please check which hospital your appointment is at before you start your journey. If you are unable to make your appointment, please contact us and let us know.

Appointment reminders

  • Bring a list of your current medication
  • If you have been sent a form to complete please remember to have it available
  • Have a think about what you would like to achieve from your treatment
  • Wear comfortable clothing
  • Arrive for your appointment on time
  • Contact us if you are unable to attend
  • Anyone under the age of 16 should be accompanied by an adult for at least their first appointment

How long will my assessment or treatment session last?

Your initial assessment may last up to 60 minutes. Follow up treatment sessions may last up to 30 minutes. Appointments are available between 8:00am and 5:00pm, Monday to Friday at both Maidstone and Tunbridge Wells Hospitals, with the option of virtual appointments via Attend Anywhere and telephone consultations. Face-to-face appointments are currently limited due to Trust guidelines surrounding the Covid-19 pandemic and will be discussed on an individual basis, and where a clinical need is identified. For further information please see Covid-19 update