Part 1
1. What appointment booking and reminder system(s) does the Trust use, providing in each case:
a. name of system and name of supplier
b. contract start and end dates
c. £K contract value per annum
2. How much is spent per annum on sending appointment letters?
3. How much is spent on SMS text messages per annum for appointment reminders?
4. How many DNAs were there for 2018/2019 and what did this cost the Trust?
5. Who in the Trust is responsible for the appointment booking and reminder system(s), by Name, Job Title and email address?
Part 2
1. What e-rostering and bank staffing system(s) does the Trust use, providing in each case:
a. name of system and name of supplier
b. contract start and end dates
c. £K contract value per annum
2. How much is spent on SMS text messages per annum for bank staffing?
3. Who in the Trust is responsible for bank staffing system, by Name, Job Title and email address?
Part 3
1. What paging system does the Trust use, providing:
a. name of system and name of supplier
b. contract start and end dates
c. £K contract value per annum
2. Is the Trust actively considering reducing paging costs by the use of mobile apps?
3. Who in the Trust is responsible for the paging system, by Name, Job Title and email address?
Part 4
1. What systems does the Trust use for:
a. PBX
2. How many extensions do you have?
b. Switchboard / Operator Console
3. How many positions do you use?
4. What is the Annual Contract/Maintenance value?
c. Contact Centre
5. How many seats are in use?
6. What is the Annual Contract/Maintenance value?
d. Speech Recognition Auto Attendant and what is the Annual Contract/Maintenance value?
e. Staff Directory
f. Call Logging
g. Who in the Trust is responsible for these telecoms systems, by Name, Job Title, email address?
