1. Please confirm the manufacturer of your telephony system(s) that are currently in place?
2. When was the installation date of your telephony equipment?
3. Who maintains your telephony system(s)?
4. Who is the IT Manager?
5. Please confirm value of the initial project and value of annual support/maintenance services (in £)?
6. When is your contract renewal date?
7. Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
8. When was the installation date of your contact centre infrastructure?
9. Who maintains your contact centre system(s)?
10. Please confirm value of the initial project and value of annual support/maintenance services (in £)?
11. How many contact centre employees/agents do you have?
12. When is your contract renewal date?
13. Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel collaboration? If yes, what tools are you currently using?
14. Are you looking to change your current Collaboration Technology? If yes When?
15. How many Meeting Rooms do you have?
16. If you are a current Cisco user, will you be looking at Cisco WebEx Calling?
17. How many employees do you have overall within your organisation?
18. Who currently provides your calls and lines?
19. What is your current annual spend on calls and lines?
20. When is your contract renewal date?
21. Are you using SIP or ISDN?
22. Do you use a wide area network?
