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1. Do you use a Patient Appointment reminder service?
2. What channels do you use to remind patients about their appointments?
3. Do you currently offer a ‘blended’ appointment reminder service (use various channels until you reach a patient)?
4. Can Patients cancel or rearrange appointments using the reminder service?
5. When is the Appointment reminder contract due for review?
6. Do you currently use Hybrid Mail? (Electronic patient notifications that, via a link, directs to an online portal to retrieve letters, notifications etc.)
7. When is the Hybrid Mail contract due for review?
8. Do you currently outsource your Friends and Family Test?
9. What Channels do you currently use for Friends and Family Test?
10. When is the Friends and Family Test contract due for review
11. Do you use any other messaging?
12. Pre-Op: Messages relating to what patients need to do pre-operation.
13. Post-Op: Medication reminders, general advice.
14. Key Patient Messages: Mental Health / Maternity support, Smoking cessation etc.
15. Broadcasts: bad weather / Incidents / appointment cancellations to staff and or patient
16. Do you pay any other fees (Monthly service charge etc.) for any of the services mentioned above?
17. Please provide the name and role of the person(s) responsible for the implementation and continued running of the services mentioned above

Download response Patient communications. 170919