1. How many booking centres or teams does the Trust have?
2. How many staff work in the booking centre?
3. How many outpatient appointments were booked per year over the last 2 years?
4. What was the number of DNA’s in outpatients per year over the last 2 years?
5. How many outpatient letters did the Trust send per year over the last 2 years?
6. What did the Trust spend on RTT fines per year over the last 2 years?
7. What patient booking system does the Trust use if any?
8. How much did the Trust spend on Patient communications i.e. Text and SMS last year?
9. How much did the Trust spend on postage per year over the last 2 years?
10. What software does the Trust use for booking or managing appointments?
11. What does the Trust spend per year on patient booking software?
12. How many FTE’s does the Trust employ in admin roles per year over the last 2 years?
