1. Do you have a monthly target response rate targets set for your The Friends and Family Test?
2. What survey channels do you use to ask The Friends and Family Test?
3. How do you promote The Friends and Family Test to patients?
4. How many patients are surveyed monthly?
Adhering NHS England compliance
5. When surveying patients by text, how do you ensure there is no charge to the end user to respond?
6. Are you using a dedicated short code for your text messaging patient feedback?
Supplier details
7. The Friends and Family Test suppliers of the above services:
8. Expected contract length?
9. Contract review date:
10. Details of the implementation costs and on-going support costs:
11. Any other associated costs to The Friends and Family Test?
12. Details of the processes followed to procure The Friends and Family Test?
13. Details of the channels used to publish notification of procurement for The Friends and Family Test?
Local surveys
14. Does the Trust carry out local surveys?
15. What survey channels do you use to carry out local surveys? (please circle all that apply)
16. How often does the Trust carry out local surveys? (please circle)
Monthly Quarterly Annually No local surveys
17. If not, does the Trust intend to in the future?
18. If Local surveys are outsourced, what supplier(s) is used?
19. Expected contract length?
20. Contract review date?
21. Details of the implementation costs and on-going support costs:
22. Details of any other costs associated to carrying out Local surveys?
23. Details of the processes followed to procure Local surveys?
24. Details of the channels used to publish notification of procurement for local surveys?
