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Question 1
In the last 3 1/2 fiscal years how many of the Deaf / Hard of Hearing patients have been referred to the hospital by their GP requiring them to have an appropriate interpreter?
2014/15:
2015/16:
2016/17:
2017/18 (April to September):
Question 2
In relation to Question 1 above – how many of the Deaf / Hard of Hearing patients did not have an interpreter that was required to attend?
2014/15:
2015/16:
2016/17:
2017/18 (April to September):
Question 3
In relation to Question 2 above – please give reasons and the number of incidents for the omission of interpreters at the appointment e.g.
a. The hospital / surgery IT booking system does not facilitate for interpreting requests (flag up).
b. Overlooked by the GP.
c. Overlooked by the hospital.
d. Overlooked by interpreting agency.
e. Overlooked by interpreter.
f. Incorrect booking date.
g. Interpreting cost not accounted for in the budget
h. Interpreting budget overspent
i. Other (please state).
Question 4
In relation to Question 3 above – how was each incident dealt with?
Question 5
If an appointment is cancelled in advance – do the hospitals have the necessary mechanism in place to ensure that the interpreter is informed of the cancellation and the new appointment date agreed with the patient?
Question 6
If the answer to Question 5 above is no – what measures do you have in place?
Question 7
Do you give an extra time slot when a Deaf / Hard of Hearing patient attends an appointment with an interpreter?
Question 8
a. Do you train your existing members of staff including CEO, senior, junior officers, GPs and front-line staff to understand and implement the Accessibility Information Standard (AIS) accordingly?
b. Is AIS also included in the new staff induction pack?
c. When was the last time you conducted a Deaf Awareness Course?

Download response Deaf & Hard of Hearing patients. 170118