Please can you provide the following information with regards to the Trust’s communication systems?
1 Which types of telephony system does the Trust utilise? (E.g. PBX, VOIP, Unified Communication (UC) – please specify all that apply).
2 Brand of the PBX, VOIP and UC
3 Are these systems on premise or hosted?
4 How are the systems maintained (Maintenance Contract, Outsourced Managed Service, Shared Service or internal Trust resource)
5 Existing Supplier/s of above referenced service contracts (if there is more than one supplier please name each)
6 Contract Description: please provide a brief description of the overall service provided under this contract
7 Contract Durations (please include any extension periods)
8 Contract Expiry Dates (please provide the day/month/year)
9 Contract Review Date (please provide the day/month/year)
10 Annual Average Spend (the annual average spend for each contract)
11 Number of users on each system or PBX
12 Application(s) running on PBX/VOIP systems
13 Who maintains the Local Area Network (Trust or external party – if so please specify names of associated parties) and what is the brand of the associated network hardware?
14 Which company provides and maintains the Wi-Fi network (Trust or external party – if so please specify names of associated parties) and what is the brand of the associated network hardware?
15 Which company provides the Wide-Area-Network?
16 Contact Detail of the person from with the organisation responsible for each contract including full Contact details