1. Are the Bereavement Services at this Trust run by the trust or an external party?
a. If it’s an external party, who are they?
2. Who is the primary contact for bereavement services at the Trust?
a. What is their correspondence address, email and phone number?
b. Is this their sole responsibility or do they have other job roles?
3. Is there a Bereavement Office at the Trust’s Hospital(s)?
a. Where are the Bereavement Offices located?
4. Is the Bereavement Office always open (24/7), a 9-5 service or by appointment only?
a. If it is not a 24/7 open office, is there a cover for this service out of hours?
5. Are the Bereavement Services only utilised within the Trust, or do they also cover community work (under agreement with other Trusts/CCGs)?
6. Does your Trust present Bereavement Books to the bereaved?
a. Are these produced in-house?
b. Are these produced by an external agency under contract (such as RNS publications)?
7. If under contract;
a. how long is the contract term;
b. when does it end;
c. are there additional benefits in the contract beyond the literature (ie, a cash rebate, other products);
d. does the literature provided contain advertisements;
e. who can sign the contract?
