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Contractual Arrangements
1. Is your routine audiology service for those 18 and above commissioned via an AQP contract or other contract?
2. Is there more than one contract in place for those aged 18 and above requiring routine audiology?
Patients
3. How many direct access audiology patients do you see per year? –if there is more than one contract please break down by contract
4. How many AQP patients do you see per year? (Please provide breakdown by location)
Access to Services
5. What locations do you provide services from?
6. How many clinics and what days do you provide at each location?
7. Do you provide a same day hearing aid assessment & fit pathway?
8. Do you provide a walk in aftercare service for your patients?
9. Are aftercare services available across all locations?
10. How are patients referred into your service?
11. What referral forms are available?
Audiology Waiting Times
12. Using your latest recorded figures please state the percentage (%) of patients that were seen within the national target waiting time and the time period to which this figure refers.
13. Please confirm the waiting times to the following parts of your pathway:
a. First assessment
b. Fitting
Domiciliary service
14. Do you offer a home visiting service to patients?
15. How many days per month are available for home visits?
16. Do you provide follow ups at home once patients have been fitted?
17. How do you provide aftercare for home visiting patients?
Lost hearing aids
18. Do patients pay for lost or damaged aids?
19. How many replacement aids are patients allowed?
Re-assessment
20. Do you offer a re-assessment of patients’ hearing needs and after how long?
21. When patients are eligible for a new aid, are they able to self-refer back into the service or is a new GP referral sought?

Download response Audiology services. 030719