If you have been given an appointment for an outpatient clinic, please check the date, time and which hospital you need to attend. We run clinics at Maidstone and Tunbridge Wells hospitals as well as satellite clinics at other locations. Your appointment letter will always tell you at which hospital your appointment will take place. If you are in any doubt please telephone the number on your appointment letter.

How long will I be at the hospital?

Your appointment may take several hours if the doctor asks you to have other tests, so please allow plenty of time for your visit.

What to do if you cannot attend the appointment

If you are unable to keep your appointment for any reason, please telephone the appointments team on the telephone number shown on your letter as soon as possible. Visit the Make, change or cancel an appointment page for more information.

Change of personal details

If you change address, telephone number or GP, please inform the hospital as soon as possible. This is important because incorrect details can cause problems forwarding information to you or to your GP.

What to bring to your appointment

On arrival

Please report to the outpatient reception desk. Please try to be on time – patients who arrive too early or too late make it more difficult to run clinics to time

We ask that you inform the receptionist of any changes to your name, address, telephone number, GP or next of kin.

If you cannot find your clinic area, please ask a staff member.

Waiting to see the clinician

We try to ensure that you are seen as near to your allocated appointment time as possible. The unpredictability of hospital routine may disrupt clinics and cause delays – please be patient with us.

Seeing the clinician

Although the consultant named on your appointment letter is in charge of your care, you may be seen by one of the team of doctors and nurses who assist the consultant. To help answer all your concerns, you may wish to bring a list of questions to ask during your appointment.

We are happy for your relative/carer to attend your consultation with you. You may also ask for a chaperone to attend any examination.

X-ray, blood and other tests

If your clinician decides that you need X-rays or tests, you may be asked to stay at the hospital while these are done, or you may be given an appointment on another day.

If you are not sure what is to happen, please check with one of the nursing staff. We are here to help you.