Contact Information for Maidstone & Tunbridge Wells

Getting here

• Maidstone Hospital
• Tunbridge Wells Hospital.

Calling Us

The main hospital switchboard number is 0845 155 1000. There is an automated message that will allow you to type an extension directly or speak to one of our trained operators who will be able to help you.

Calls to specific numbers within the hospital may involve a wait, particularly for busy services such as referrals and bookings, but we will do everything possible to answer your call as quickly as possible.

From outside the UK the phone number is +44 845 155 1000.

If you need assistance from an interpreter please go to our Patient Support section >>

Patient Advice and Liaison PALS

Maidstone Hospital: 01622 224960
Tunbridge Wells Hospital: 01892 632953

If you are located within either hospital, ask a member of staff to guide you to the PALS office or ask to use an internal telephone. 

PALS operate a 24 hours answer machine.  Please do ensure that you leave a message and your contact details and we will get back to you as soon as possible.  We aim to return all calls within one working day.

RNID Typetalk calls are welcome. Dial 18002 followed by telephone number

If you would prefer to write to us, please email:  mtwpals@nhs.net. Alternatively write to Patient Advice & Liaison, Maidstone Hospital, Hermitage Lane, Kent ME16 9QQ.

Appointments

Appointments and bookings should go through our Planned Care Department on 0845 155 2345.

Your comments, complaints and compliments

We welcome your views on our services to help us meet patients' needs. Unfortunately, there may be times when our service is not as good as it should be. In those circumstances we need to know so that we can put things right.

If you have a comment, suggestion or complaint about any aspect of our service, please approach a member of staff in the department or ward and they will attempt to resolve things as quickly as possible. If you are on a ward the best person to speak to is the senior nurse on duty -- if you are attending an outpatient appointment you can ask at reception for help.

If you are not satisfied with the outcome of these discussions then please go to our "Comments, Complaints and Compliments" section for more information.

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